Kaspersky Lab has completed the integration and certification of Kaspersky Endpoint Security for Business with ConnectWise Manage for remote monitoring and management (RMM) and ConnectWise Automate for professional service automation (PSA). Kaspersky Lab’s MSP partners can now benefit from a ‘single pane of glass’ for improved visibility and control over the workflow, with simplified management and monitoring via the ConnectWise console, unified administration of customers’ accounts, and seamless automated billing and reporting.
With Kaspersky Security Integration Plugin installed, MSP security teams have access to automated security scanning and updates, remote client deployment, and a centralized security dashboard — making it possible to introduce solutions that meet a customer’s specific requirements and to manage them from a single ConnectWise console.
Automated monitoring ensures that particular tasks are created and assigned to the appropriate person within a team. This significantly reduces the time that MSPs spend on monitoring and increases the number of clients a single engineer can manage. The integration also brings more resource efficiency to customer service. One can assign business impact and ‘event severity’ to tickets to streamline prioritization and time management as well as keep information up-to-date. Automated billing with easy access to Kaspersky Lab’s pricing keeps MSPs’ financial workflow in order, removing human error and time lost performing routine tasks.
Vladimir Zapolyansky, Head of SMB Business at Kaspersky Lab, comments: “Kaspersky Lab has always prioritized manageability and user experience in all of its security solutions and services, including our MSP offering. Service providers value every customer and cannot allow additional staffing or resource inefficiency to undermine their business growth. That’s why they need ultimate automation tools which we’re excited to provide through our integration with the ConnectWise platform.”
Gavin Gamber, VP Channel & Alliances, ConnectWise, comments: “Cyberthreats are a constant risk in today’s IT ecosystem, and IT service providers who provide around-the-clock security solutions need tools that allow them to efficiently protect their customers’ assets. The integration into ConnectWise Manage & Automate platforms from Kaspersky Lab will benefit both the MSP and its customer and contribute to prevention and protection.”